Frequently Asked Questions
Everything you need to know about your More Than Words experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Do you offer international shipping?
Yes, we currently ship to over 20 countries. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I ensure the quality of the products?
At More Than Words, we source only high-quality materials and conduct rigorous quality checks on every item before it leaves our warehouse to ensure it meets our premium standards.